Shipping, Returns and Refunds

Shipping

We currently offer standard delivery within Metro Manila. Orders placed before 2PM are dispatched the next business day at the latest. Orders placed after 2PM are dispatched the following business day. Metro Manila delivery typically arrives 1 to 3 business days after dispatch.

Nationwide shipping is also available across the Philippines. Delivery timelines may vary depending on your location and courier availability.

Enjoy free shipping on orders over ₱2,500

Once your order has been prepared and shipped, you will receive the necessary delivery details so you can track your blooms along the way.

Returns and Refunds

We want every Glass Garden order to arrive beautifully and safely. If something goes wrong, we'll make it right.

If your order arrives damaged — Please reach out within 48 hours of delivery with clear photos of the item and the packaging. Once we've reviewed it, we'll send a replacement or issue a full refund.

If your order is incorrect, incomplete, or doesn't arrive — Contact us and we'll trace it with our courier. If an item is missing, wrong, or confirmed lost in transit, we'll replace it or refund it in full.

How refunds are processed — Approved refunds are issued within 7 business days to your original payment method. Depending on your bank or e-wallet, it may take a further 5 to 10 banking days to appear on your statement.

Cancelling an order — You may cancel any order free of charge before it has been dispatched. Once your parcel is with the courier, we're no longer able to cancel it.

Change of mind — Because our blooms are a consumable product, we're unable to accept returns or exchanges simply due to a change of mind — including for unopened boxes. This does not affect your rights in the case of a damaged, defective, or incorrectly fulfilled order.

Get in touch — For anything at all, email us at hello@glassgardentea.com. The sooner you reach out, the sooner we can help.